FAQ

Minimums apply based on your location, please inquire for more details. Some of our products do require minimum quantities and are only available in certain increments. Please refer to the rental qualities cheat sheet.

Due to high demand and fluctuating inventory, we recommend that you place your order as soon as possible to secure your favorite items. We cannot guarantee the availability of items until an order has been confirmed with a 50% deposit. Officially, all orders must be finalized 5 business days (for Northern California) and 7 business days (for Southern California) prior to the scheduled delivery date.

For rented dishes and flatware: each order will receive a silicone spatula that is to be used to scrape all dishes and flatware prior to repacking them in their provided transit boxes. Following use, the spatula is yours to keep. Dishes must be packed in their original grey Theoni crates with the provided foam sheets between each plate. To avoid overpacking Theoni containers, please following dish limits

• 20 chargers or 20 dinner plates per crate
• 25 salad plates per crate
• 40 bread plates per crate

For rented glassware: glasses need to be placed upside-down in the provided Theoni glassware racks.

For rented votives and lanterns: please extinguish and discard the tea light or candle before repacking them how they arrived in the provided Theoni box. Any flameless tea light candles you have purchased are yours to keep for future use.

We require that a Theoni Collection crew deliver and pick up the vast majority of our orders due to the fragile nature of our inventory. Certain tabletop items and very small orders are suitable for will-call at our showrooms; please inquire to confirm the options for your order.

We ship napkins with no minimum. Due to the delicate and unique nature of most of our inventory we typical don’t ship other tabletop products, but exceptions can be made for nonbreakable items.

Yes! We deliver and pick up your order; please inquire for more information based on your location, as delivery fees and minimum orders will vary. In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and to properly repack all tabletop and decor items. The client accepts all risk for the agreed-upon rental period until items are loaded onto the Theoni truck.

Yes! We love to travel! Have you seen our semi-truck?! Please inquire at orders@theonicollection.com for more information regarding delivery fees and rental minimums.

We accept all major credit cards, checks, and wire transfers. Credit card transactions are subject to a 3% convenience fee.

The Renter agrees to pay a 50% deposit (excluding Net 30 Terms) to secure the order. Final balances for California rental orders are due three (3) business days prior to the day it leaves the Napa Warehouse. Final balances for out-of-state rentals orders are due (10) business days prior to the day it leaves the Napa Warehouse. Payments via check, credit card, or wire transfer are welcome. Credit card transactions are subject to a 3% convenience fee. Checks are to be made payable to “Theoni Collection” and mailed to Theoni Collection, 938 Kaiser Road, Napa, CA 94558

Net 30 terms are available to pre-approved event industry account professionals (credit limits will apply).

Rental orders that include specialty order items are not eligible for refunds.

In the event of a damaged or misplaced item, replacement fees are charged at retail value and will be calculated once your order is returned to and reconciled by our warehouse. This may take up to 10 days after your event. If you locate any misplaced items, we’d love to offer you a chance to return them. If the items are found within (5) business days, a pickup will be scheduled for collection or you can return them to one of our showrooms. A delivery fee may apply if the pickup doesn’t coincide with our existing schedule, otherwise, it’s on us!

In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and to properly repack all tabletop and decor items. The client accepts all risk for the agreed-upon rental period until items are loaded onto the Theoni truck.

If any items are damaged due to weather or unexpected elements, replacement or repair costs will be incurred once items are returned and the damage is assessed.

Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it.

None of our rental items are available for purchase.

Unfortunately, we are unable to take requests about a specific shade of votive or pattern of the plate in the collections that contain a mix of colors or sizes—the beauty is in the variety!

Upholstered furniture, napkins, table linen, and runner fabrics may have subtle variations in color and size.