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HOW DO I ADJUST MY ORDER?

Please email all adjustments request to your Theoni Event Designer or orders@theonicollection.com and reference your quote/order number. Reductions to orders are limited to up to 50% of the dollar amount of the original deposit. Adjustments to orders are permitted up until the deadlines listed below.

  • Final adjustments for Northern California rental orders are due 5 business days prior to the order leaving our warehouse.
  • Final adjustments for Southern California rental orders are due 7 calendar days prior to the order leaving our warehouse.
  • Final adjustments for out of state rental orders are due 5 business days prior to the order leaving our warehouse.
  • Reductions that reduce the order total below the original deposit amount are due 30 business days prior to the scheduled delivery date, as per the Cancellation Policy
  • Reduction requests submitted after these deadlines are not permitted. The company cannot guarantee that order adjustments requests submitted after these deadlines can be fulfilled.